Skip to main content

How can I exchange my tools within the life time warranty?



  • Robbin hall

    Lowes’s has told me that unless they have the exact model number in stock, they can not exchange it

  • Bob Farrell

    Lowe's and Ace carry a VERY limited supply of Craftsman tools. It seems that seemingly identical tools on the shelf have a different part number than older models. From a consumer perspective, the ONLY reason to do this is to avoid the previous Lifetime warranty. If THE EXACT part number is not available, they won't replace the item.

  • Dale Kirkland

    I requested a replacement Craftsman tape measure from Sears - they sent me a voucher for $14.56.  Sears doesn't sell Craftsman tape measures, so IMO, this doesn't honor the life time replacement warranty.  Craftsman needs to take on this issue and really support their life time warranty.


Please sign in to leave a comment.

Powered by Zendesk