If your tool has a life time warranty, you should be able to exchange with the retailer the item was purchased from. If that retailer is no longer local or you are not sure where it was purchased you may locate another Craftsman retailer at https://www.craftsman.com/find-a-retailer.
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Lowes’s has told me that unless they have the exact model number in stock, they can not exchange it
Lowe's and Ace carry a VERY limited supply of Craftsman tools. It seems that seemingly identical tools on the shelf have a different part number than older models. From a consumer perspective, the ONLY reason to do this is to avoid the previous Lifetime warranty. If THE EXACT part number is not available, they won't replace the item.
I requested a replacement Craftsman tape measure from Sears - they sent me a voucher for $14.56. Sears doesn't sell Craftsman tape measures, so IMO, this doesn't honor the life time replacement warranty. Craftsman needs to take on this issue and really support their life time warranty.
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