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How can I exchange my tools within the life time warranty?



  • Robbin hall

    Lowes’s has told me that unless they have the exact model number in stock, they can not exchange it

  • Bob Farrell

    Lowe's and Ace carry a VERY limited supply of Craftsman tools. It seems that seemingly identical tools on the shelf have a different part number than older models. From a consumer perspective, the ONLY reason to do this is to avoid the previous Lifetime warranty. If THE EXACT part number is not available, they won't replace the item.

  • Dale Kirkland

    I requested a replacement Craftsman tape measure from Sears - they sent me a voucher for $14.56.  Sears doesn't sell Craftsman tape measures, so IMO, this doesn't honor the life time replacement warranty.  Craftsman needs to take on this issue and really support their life time warranty.

  • Jim Washington

    Is Craftsman really this bad?  They might as well go totally bankrupt



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