If your tool has a life time warranty, you should be able to exchange with the retailer the item was purchased from. If that retailer is no longer local or you are not sure where it was purchased you may locate another Craftsman retailer at https://www.craftsman.com/find-a-retailer.
Comments
8 comments
Lowes’s has told me that unless they have the exact model number in stock, they can not exchange it
Lowe's and Ace carry a VERY limited supply of Craftsman tools. It seems that seemingly identical tools on the shelf have a different part number than older models. From a consumer perspective, the ONLY reason to do this is to avoid the previous Lifetime warranty. If THE EXACT part number is not available, they won't replace the item.
I requested a replacement Craftsman tape measure from Sears - they sent me a voucher for $14.56. Sears doesn't sell Craftsman tape measures, so IMO, this doesn't honor the life time replacement warranty. Craftsman needs to take on this issue and really support their life time warranty.
Is Craftsman really this bad? They might as well go totally bankrupt
Lowes would not exchange my 1/4" drive socket wrench saying that they did not carry the exact model number that i had. I'm sure the model i have has been updated and replaced by a newer model of wrench. So even if i go directly to craftsman for replacement, its going to be the newer one that Lowes has on their shelf. Because of this, I think Craftsman should provide the current retailers of their hand tools a way to look up suitable substitutes to older models for warranty purposes.
Gotta say, one for Craftsman here. Had nothing close to replacing my 1.25" offset wrench, UPS shows up with a full set of closest.they had, nice 7 piece set.
Happy in Poulsbo
I can"t find exact replacements for most of my Craftsman tools. Nobody will exchange Craftsman tool unless it's an exact match with the same part number!
all my craftsman tools are at least 15 years old.most are older.so none of these new tools are going to have the original sears part#. but i went to my local lowes to exchange a 20+ year old ratchet..manager in the tool section did nothing to help.having me do all the leg work wasting my time. i figured the craftsman warranty as it sits was useless.but i went back to lowes about 2 weeks later.different manager in the tool section...he took one look at my 1/4 inch ratchet walked me over to the new loose ratchets picked one that looked close and said here take this to the return desk...done.so i dont know where this leaves us?
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